Order have not received yet

[andreas4463]

Hi i am waiting for my product for 40 days now since it have been dispatched. Order number is 1885105. The shipping status have not been updated since 12/12/2020. Where is my package why is taking so long? I need some assistance here please. Thank you.

 

[CasekingMike]

Dear andreas4463,

Well it seems like this package has been definitely lost by DHL. We are going to check your order tomorrow and probably issue a refund, since the item you ordered is not in stock and there is absolutely no delivery date for it at the moment. I am sorry!

Kind Regards
Mike

 

[andreas4463]

Dear andreas4463,

Well it seems like this package has been definitely lost by DHL. We are going to check your order tomorrow and probably issue a refund, since the item you ordered is not in stock and there is absolutely no delivery date for it at the moment. I am sorry!

Kind regards
Mike

Hi mike,
Any information about the refund or the package found? a week has passed since i contacted you. Package its still not received or tracking updated yet.
Thank you.

 

[CasekingMike]

Dear andreas4463,

you will receive a refund within this week. I am sorry that it currently takes a bit longer.

Kind Regards
Mike

 

[andreas4463]

Hello Mike ,
Today my tracking number got updated after 67 days, if i receive the package the next days how can i pay again to Caseking can i have the details how to pay? because i got a refund 1 month ago for it

 

[CasekingMike]

Dear andreas4463,

yes of course, please contact me via PM or via email to "mike@caseking.de" should the package indeed arrive. I will also check from time to time.

Kind Regards
Mike