Hi,
dies ist ein negativer Erfahrungsbericht über Rockit Cool (Houston/Texas, USA), in deren Online-Shop ich ein Direct Die Kit - Intel 9th Gen für den i9-9900K bestellt und bezahlt hatte (64,74 EUR inkl. Versand). Die Lieferung erfolgte prompt, allerdings des nicht bestellten Copper IHS Kit - Intel 9th Gen. Weder erfolgte ein Austausch noch eine Rückerstattung.
Glück im Unglück: Mit dem Wechsel auf LM sind die CPU-Temps in der Spitze dennoch um 10°C gesunken, Vcore konnte natürlich auch gesenkt werden. Ganz ohne Direct Die Frame.
Immerhin hab ich jetzt einen Kupfer-Heatspreader, den ich mal draufbasteln werde, wenn mir sehr langweilig ist. Morgen versuche ich, das Geld über die Kreditkartengesellschaft zurückzuholen.
dies ist ein negativer Erfahrungsbericht über Rockit Cool (Houston/Texas, USA), in deren Online-Shop ich ein Direct Die Kit - Intel 9th Gen für den i9-9900K bestellt und bezahlt hatte (64,74 EUR inkl. Versand). Die Lieferung erfolgte prompt, allerdings des nicht bestellten Copper IHS Kit - Intel 9th Gen. Weder erfolgte ein Austausch noch eine Rückerstattung.
Rockit Cool 25.06.21:
I'm happy to tell you that your order is on the way.
If your shipping selection includes tracking then your tracking number is 280797265979
Thank you for your purchase."
Ich 06.07.21:
"Hi James,
today I wanted to install the Direct Die Kit I purchased from your company. After opening it I found that the wrong article had been sent to me. Unfortunately my CPU had already been delid at this moment.
I managed to put the heatspreader on again and install the CPU into the computer. For now.
Anyway, I kindly ask you to send me the article I payed for. Please understand that I am not willing to pay for shipping a second time for this was about 30 Euro.
Same applies to sending the wrong article back to you. Please find a way to make me happy without charging me with any further costs. A photo of the wrong article is attached to this mail. I opened the package, then realized the mistake.
Best Regards
XXX"
Rockit Cool 07.07.21:
"Hi XXX
I apologize for the mistake.
Honestly, that photo looks nothing like anything we sell.
I am not sure how such a mixture of parts was sent to you.
It looks like you are only missing the Copper IHS.
I will send it to you today.
Tracking is: 281181341942
Again, my apologies for the mistake.
Thank you,
James"
Ich 07.07.21:
"Hi James,
thank you for your quick response.
But why do keep sending me a Copper IHS? What I have been ordering was a Direct Die Frame for an 9900K, see the attached picture.
Where does our ongoing misunderstanding come from? Did I make a mistake I am not aware of?
Sincerely, XXX"
Rockit Cool 07.07.21:
"Hi XXX,
I apologize for the mistake.
We had a large amount of orders come in over the 3 day weekend and I also have 2 workers on vacation so it’s added stress for me.
I may have said “Copper IHS” but the new order I made for you is 9th gen direct to die.
The tracking is: 281181341942
I hope to have it shipped today.
Is this correct??
Thank you,
James"
Ich 07.07.21:
"Hi James,
that sounds good. I will tell you when I have received and opened the delivery.
Thank you very much in advanced, have a peaceful day.
Sincerely, XXX"
Ich 14.07.21:
"Hi James,
the tracking number in your message leads to a FedEx Webpage that hasn't been updated since you mail a week ago. Delivery date according to the message there should be today, but today will be over soon. Please see the attached picture.
Could you please check if everything is on its way?
Best regards
XXX"
Ich 16.07.21:
"Hi James,
I would really appreciate to get an update from you today.
Best Regards
XXX"
Ich 20.07.21:
"Hi James,
I hope you are fine. Honestly, I am unhappy with not getting an answer or another shipment from you.
Here is what happened:
I ordered a Direct Die Kit - Intel 9th Gen from you and payed for it: $44.99 for the item plus $32.16 shipping = $77.16
I received a Copper IHS Kit - Intel 9th Gen which I had not ordered.
You promised to send me the correct article. Unfortunately this didnt't happen until today.
Today, I am asking you again to send the Direct Die Kit to my registered shipping adress. Additionally, I am asking you to confirm this message until Friday, 07/23/21.
Otherwise I will start a chargeback with my Credit Card Company next week. And I will spread the experience I made with RockitCool all over the forums where I am an active member. These are the big german Computer Forums and a couple of english speaking forums.
Please help me to avoid these actions by keeping your promise. Send me a Direct Die Kit for my 9900K.
Best Regards
XXX"
I'm happy to tell you that your order is on the way.
If your shipping selection includes tracking then your tracking number is 280797265979
Thank you for your purchase."
Ich 06.07.21:
"Hi James,
today I wanted to install the Direct Die Kit I purchased from your company. After opening it I found that the wrong article had been sent to me. Unfortunately my CPU had already been delid at this moment.
I managed to put the heatspreader on again and install the CPU into the computer. For now.Anyway, I kindly ask you to send me the article I payed for. Please understand that I am not willing to pay for shipping a second time for this was about 30 Euro.
Same applies to sending the wrong article back to you. Please find a way to make me happy without charging me with any further costs. A photo of the wrong article is attached to this mail. I opened the package, then realized the mistake.
Best Regards
XXX"
Rockit Cool 07.07.21:
"Hi XXX
I apologize for the mistake.
Honestly, that photo looks nothing like anything we sell.
I am not sure how such a mixture of parts was sent to you.
It looks like you are only missing the Copper IHS.
I will send it to you today.
Tracking is: 281181341942
Again, my apologies for the mistake.
Thank you,
James"
Ich 07.07.21:
"Hi James,
thank you for your quick response.
But why do keep sending me a Copper IHS? What I have been ordering was a Direct Die Frame for an 9900K, see the attached picture.
Where does our ongoing misunderstanding come from? Did I make a mistake I am not aware of?
Sincerely, XXX"
Rockit Cool 07.07.21:
"Hi XXX,
I apologize for the mistake.
We had a large amount of orders come in over the 3 day weekend and I also have 2 workers on vacation so it’s added stress for me.
I may have said “Copper IHS” but the new order I made for you is 9th gen direct to die.
The tracking is: 281181341942
I hope to have it shipped today.
Is this correct??
Thank you,
James"
Ich 07.07.21:
"Hi James,
that sounds good. I will tell you when I have received and opened the delivery.
Thank you very much in advanced, have a peaceful day.
Sincerely, XXX"
Ich 14.07.21:
"Hi James,
the tracking number in your message leads to a FedEx Webpage that hasn't been updated since you mail a week ago. Delivery date according to the message there should be today, but today will be over soon. Please see the attached picture.
Could you please check if everything is on its way?
Best regards
XXX"
Ich 16.07.21:
"Hi James,
I would really appreciate to get an update from you today.
Best Regards
XXX"
Ich 20.07.21:
"Hi James,
I hope you are fine. Honestly, I am unhappy with not getting an answer or another shipment from you.
Here is what happened:
I ordered a Direct Die Kit - Intel 9th Gen from you and payed for it: $44.99 for the item plus $32.16 shipping = $77.16
I received a Copper IHS Kit - Intel 9th Gen which I had not ordered.
You promised to send me the correct article. Unfortunately this didnt't happen until today.
Today, I am asking you again to send the Direct Die Kit to my registered shipping adress. Additionally, I am asking you to confirm this message until Friday, 07/23/21.
Otherwise I will start a chargeback with my Credit Card Company next week. And I will spread the experience I made with RockitCool all over the forums where I am an active member. These are the big german Computer Forums and a couple of english speaking forums.
Please help me to avoid these actions by keeping your promise. Send me a Direct Die Kit for my 9900K.
Best Regards
XXX"
Glück im Unglück: Mit dem Wechsel auf LM sind die CPU-Temps in der Spitze dennoch um 10°C gesunken, Vcore konnte natürlich auch gesenkt werden. Ganz ohne Direct Die Frame.
Immerhin hab ich jetzt einen Kupfer-Heatspreader, den ich mal draufbasteln werde, wenn mir sehr langweilig ist. Morgen versuche ich, das Geld über die Kreditkartengesellschaft zurückzuholen.
Zuletzt bearbeitet:
