Dear JoshuaTester,
Your Trustpilot review was from today. I already answered three hours ago, our customer service answered just now and I also wrote you an e-mail myself and responded just now. Please have at least some patience.
Here is my public response from Trustpilot:
Dear Josh,
Update:
As I suspected, you are a UK citizen.
Due to the lingering chaos caused by Brexit (in combination with the pandemic), of which you should already be aware of by now, it takes many parcels several weeks until they arrive and many more are being rejected by UK customs outright and never even reach British soil. There is a huge customs backlog on the UK side, which will delay or stop the packages in the foreseeable future. Unfortunately we have hundreds of customers in the same position and this is what GLS says (translated from German):
"This is currently due to British customs clearance. The background is that there are considerable backlogs on the GB side with regard to exports. On the one hand, this has to do with the communication between the German and British customs systems. And the complexity of customs regulations on the GB side is very high. The backlog will probably not be cleared until in a few weeks. The high runtime is not within our control."
It is a bit sad that you simply blame us as a mere online shop for this entire situation:
https://www.forbes.com/sites/cather...-small-businesses-embroiled-in-brexit-misery/
Parcels posted to and from Europe are taking as long as two months to arrive, with delivery companies blaming Brexit. British customers have described waiting u
www.thetimes.co.uk
VSaaS.Cloud launched in December. It provides an advanced home security system that uses smart cameras and robotics to protect homes or business from the outside before the bad guys get…
londonlovesbusiness.com
https://www.irishtimes.com/news/ire...-to-it-problems-with-customs-system-1.4477439
Shoppers tell of shock at unexpected bills for VAT or customs declarations as some retailers stop shipping to continent
www.theguardian.com
UK shoppers may have parcels held at post office until fees paid as red tape introduced from 1 January
www.theguardian.com
Pricewatch: Shoppers waiting weeks for deliveries despite buying from Irish domains
www.irishtimes.com
-> I must express my deepest condolences that this is happening to you, but it's just not our fault and nothing we or the shipping companies can influence. Since too many British customers are not capable of understanding the situation we're all in, let alone the fact that their own country is now charging them customs duties and fees, we have now stopped accepting orders from UK citizens entirely for the time being. Please check out our subsidiary Overclockers UK instead and yes, we know they don't have everything in stock right now, but rest assured that we're trying to restock them as soon as possible, it's just not that easy right now. We are going to count your order as a withdrawal according to the old EU laws and will refund you within 3 to 5 business days.
original response:
I can understand that it is frustrating when a shipping company makes mistakes or cannot find your address. But why are you immediately giving us, the vendor, a super negative review instead of just contacting us so that we may at least try to remedy the situation?
Also, are you perchance a UK customer? (This would be an entirely different situation then.)
Please contact me via "
mike@caseking.de" or in these official support forums with your customer account or order number so that I can check the status of your delivery.
Tägliche IT-News, Testberichte über Grafikkarten, Prozessoren, Notebooks, Smartphones und anderen Komponenten rund um PC-Hardware für Profis und Gamer.
www.hardwareluxx.de
Caseking beantwortet Fragen zu Produkten, nimmt Anregungen und Verbesserungsvorschläge entgegen und gibt Tipps beim Umgang mit den Produkten.
extreme.pcgameshardware.de
Fragen zu Verfügbarkeit und Features der bei Caseking erhältlichen Produkte
www.computerbase.de
Kind Regards
Mike
