Issues with G.Skill RAM Upgrade

[TARS]

(@Cody: Posting here also, in case it is of interest for anybody else too)

I have an issue with my new G.Skill RAM. I have a B650-S WIFI Mainboard and AMD Ryzen™ 7 7800X3D.
I already had 2 x 16 GB installed (F5-6000J3238F16GX2-TZ5RK) for 6 months in the correct/first 2 DIMM slots:

Now I bought another 2 x 16 GB (F5-6000J3238F16GX2-RS5K). I understand the specs are the same except no RGB-LED.

According to the Mainboard, I should be able to add more RAM:

However, when I put the new RAM in (correct orientation), I get no picture and the following two mainboard LEDs are on (yellow and red).

I also tried to only put 1 RAM in to check, if maybe one RAM or slot is damaged, but no progress.

Find here additional specs of my PC:

Any help is greatly appreciated!

 

[Cody [G.SKILL]]

Hello @TARS

It really isn't necessary to pursue multiple support channels. It just increases the amount of work and because of that could even result in a slower processing time. I already answered your e-mail, too.

In general for non-german support, please instead contact our respective international departments listed here:

Contact Us - G.SKILL International Enterprise Co., Ltd.

www.gskill.com

Best regards
Cody

Technischer Support
G.SKILL Deutschland