Hello. I bought G Skill F5-6400J3239G32GX2-TZ5RS. The box says F5-6400J3239G32GX2-TZ5RS. Both sticks say F5-6400J3239G32GX2-TZ5RS. But sticks are F5-6400J3239G16G. In the BIOS they show up as F5-6400J3239G16G. Cpuz shows them as F5-6400J3239G16G. I paid for 64GB RAM and got 32GB. How is that possible? Pictures are provided.
Wie ist das möglich F5-6400J3239G32GX2-TZ5RS
- Ersteller Srdjan
- Erstellt am
Wende dich mal an den Händler. Der Sticker auf dem RAM selber wirkt eventuell manipuliert. Eventuell hast du eine Retoure aus einem Manipuliertem Wiederruf bekommen? Anhand der Seriennummern sollte der Händler das Nachvollziehen können und den ******** zur Rechenschaft ziehen können. Zudem schuldet dir der Händler was du gekauft hast und muss rechtlich Nachbessern.
![Cody [G.SKILL]](/community/data/avatars/m/271/271058.jpg?1578646418){kind=avatar}
Cody [G.SKILL]
Offizieller G.Skill-Account
Hello @Srdjan
It looks like the the modules don't match the heatspreaders and your purchased item. In cases like that it is advised to inform the vendor about it and have them replace the item.
Do not try to RMA them directly with us, especially if you bought them used or as B-stock - in case the modules were tampered with and are no longer an authentic G.SKILL product, warranty would be void and the RMA will be declined.
Best Regards
Cody
Technical Support
G.SKILL Germany
It looks like the the modules don't match the heatspreaders and your purchased item. In cases like that it is advised to inform the vendor about it and have them replace the item.
Do not try to RMA them directly with us, especially if you bought them used or as B-stock - in case the modules were tampered with and are no longer an authentic G.SKILL product, warranty would be void and the RMA will be declined.
Best Regards
Cody
Technical Support
G.SKILL Germany