Du verwendest einen veralteten Browser. Es ist möglich, dass diese oder andere Websites nicht korrekt angezeigt werden. Du solltest ein Upgrade durchführen oder einen alternativen Browser verwenden.
It seems that Mike is the man and I am getting a refund in the end.
Thank you Mike! I appreciate it mate, It was the right thing to do. You know it.
And I apologise if at any point you felt it went a bit overboard. I think it was a civil and respectful argument from both sides, and some very good points raised that hopefully can be fruitful.
You are doing your job far better than I let you think that I thought 💪 And I say this regardless of me getting a refund in the end. I hope you are getting paid extra for replying on after midnight hours, and I hope you were not told to do so because the "strange PSU whiny customer" is on a TLDR spree! 👀
@admins, may I please ask you stop this thread. Everything is said. To be honest, I have never seen any similar thread with a distributor where the problem could have been resolved w/o thousands lines of text and with answers to questions since many months.
If I wanted to throw fuel to the fire right now I would ask you what is your policy about COIL WHINE on GPUs especially when they need to be used in a low noise environment.
Coil whine is a perfectly normal occurrence in electrical devices because electric current flowing through the windings of the coils triggers resonances and vibrations depending on the current strength (= the load), which are acoustically perceptible in the end. These noises can occur directly at the beginning of use, but can also intensify over time due to the increasing freedom of movement of the coil wire, as the audible vibrations cause a natural, harmless wear of the damping materials. However, the functioning of an electronic device is not impaired by this, so that this is also does not count as a material defect and is therefore NOT a valid reason for complaint. The pertaining products are usually not advertised as extremely quiet or even as 'silent' or anything similar for a reason which is why no customer should develop unwarranted expectations. Also, there is the 14-day withdrawal period for stuff like this.
No, I kept giving the general answer by explaining the legal situation since I was unable to check your case because you didn't identify yourself and thus we were unable consider a goodwill solution.
Since this was for everyone to read you could have messaged me privately. (I could not message you privately, I tried, but being a new member the first few days I could not send you a pm.)
IT IS NOT REASONABLE TO WAIT FOR 2/2.5 MONTHS WITHOUT A WORKING SYSTEM FOR AN ITEM RECEIVED DOA!
Due to distance it is not a reasonable amount of time to rectify this
It is reasonable. Shipping times do not count because they are a result of a choice made by the customer and are therefore no reason for vendors to unjustifiably prioritise international customers further and furthest away over other customers. Just because I order something from Australia doesn't mean that an Australian online shop is obligated to drill a tunnel through the earth's core or put my parcel into a hypersonic rocket at their own expense just so that I don't have to wait longer. Legally reasonable (= determined by court rulings) time frames for RMA procedures even within Germany can reach up to 6-8 weeks.
Again, those are just general guidelines which are then implemented into national law which differs from country to country. "Convenience" is not part of German law, because if it comes down to it, just about everything will be 'inconvenient' to (certain) customers.
100% perfect. I always answer if I am addressed and I guess the same goes for you.
(Regarding gpu coil whine it is strange that you mention that it gets worse with time, I have heard the opposite (anecdotally on forums) but also from a couple of close friends. I am surprised that you refund people after they have opened the item and used it and accept a return for this reason just because they are in the 14 day period. I would not be happy if my GPU has been sent out to someone else. So what happens with the returned GPU? Does it go back to stock or back to the distributor/manufacturer? See why some rules/laws make no sense? I wonder if you do the same with CPUs, do people bin them and then return the ones they are not happy with since intel is easy with dealing with that (I read that online, not sure if it is true)? They surely do this with amazon and if I remember well some time ago I read that Bezos supports the idea of a digital iD so people who return items way more often than normal will be penalised/banned etc) (like connecting to their website through only a unique digital ID/one account per customer rather than an email account)
You keep saying that you did not know who I am and that you could not do anything because of that.
So by that I should assume that you have greater powers at the CK universe than the guys on the phones (something I asked before)? They knew who I am, and they left a note that the customer wishes for a refund, and they also said that it was denied from the higher level and they could not give me a reason or do anything about it.
This was the reason I posted here as it seemed quite unreasonable to be denied a refund on a DOA item and after I told them I would buy another PSU in order to reduce the downtime.
And our saga begun. But I had no intention to cause drama or make you look bad. It was just the first time ever I encountered such a strange decision, and I wanted others to chime in and tell me their experiences here and maybe you could do something. I would have gladly given you my RMA number (not publicly) and I did try to send you a pm before even posting this thread, but as a new member I had to wait a few days ( I cannot remember how many). Then by the time I could have pm'd you, you already took the stance of why you would not refund me so we were past giving you my RMA, it looked to me that it would make no difference whatsoever after reading your messages as you were fully adamant that it was the right decision. And the TLDR"wars" started.
=========
I mentioned that my bank is gradually changing card issuer from MC to Visa, so from the 20th of February you will not be able to refund me on the card I used to purchase the first PSU (to the people who wanna post smart comments, no I am not asking Caseking to refund me on western union under a prince's name ). I called the guys earlier informing them about this, we will leave it until Friday to check if UPS will return the item back to you by then and then refund me on the original card (I have not received the PSU but I checked the tracking page today and its status was "Return to Sender Requested") and this is how I found out that you are planning to refund me. Now I do not want to create another saga though many people here would love one but I wondered if you can issue the refund before the 20th of February. The phone guys said that you must have the item in your hands first. I just hope that UPS is not misplacing it or something but know that I never received it so far. In case the local UPS messes this up, and they do try to deliver it, I will ask them to keep it at their station pending instructions and I will get in contact with you. Let's hope this goes smoothly.
Cheers
Beitrag automatisch zusammengeführt:
I would not like to continue this but
Mike "It is reasonable. Shipping times do not count because they are a result of a choice made by the customer and are therefore no reason for vendors to unjustifiably prioritise international customers further and furthest away over other customers. Just because I order something from Australia doesn't mean that an Australian online shop is obligated to drill a tunnel through the earth's core or put my parcel into a hypersonic rocket at their own expense just so that I don't have to wait longer. Legally reasonable (= determined by court rulings) time frames for RMA procedures even within Germany can reach up to 6-8 weeks."
It is not reasonable for someone to not be able to use their tools for so long. It is a case by case "reasonable".
If a company decides to sell to certain regions they need to plan ahead and calculate everything properly. In many companies there are special teams that are given specific instructions for shipping items to far regions, from packaging, to double/triple checking everything is fine, to even testing the item some times in order to avoid losses etc.
By the way congratulations on the packaging of the items and on the material used etc,
Nothing like receiving a 4090 with its box dancing around in a bigger box without any other packaging material inside or a 650eu CPU delivered in an envelope (recent amazon experiences.)
I am surprised that you refund people after they have opened the item and used it and accept a return for this reason just because they are in the 14 day period.
The 14-day withdrawal is always - by law - performed without any reason at all. We test returns of course and then might be able to discern the probable reason, but GPUs mostly get returned because they didn't fit in cases.
Doesn't make sense I'd say. Those coils are usually fixated by some glue or epoxy resin inside the capacitor/inductor and those dampening materials don't get better over time if present at all. It's a matter of price and consumer demand in capitalism leads to companies not adding cost just to produce super quiet hardware parts for a narrow target audience that cares about that. Also, those vibrations and resonances are strongly influenced by the PSU used as well as the frame rate and load in games. As long as those items are not advertised as literally silent, nobody can expect or demand that.
Ab sofort bieten wir einige B-Ware-Artikel in der Regel aus Widerrufen durch Kunden zu rabattierten Preisen bei eBay Kleinanzeigen an. Aktuelle Angebote sind stets unter diesem Link zu finden: https://www.kleinanzeigen.de/pro/caseking B-Ware-Abholzeiten im Caseking Store Berlin-Charlottenburg...
www.hardwareluxx.de
Items returned within the 14-day withdrawal period have to be returned without deterioration by law, otherwise we can deduct compensation for loss of value. By law, withdrawn items count as new and can be sold as new, theoretically.
I wonder if you do the same with CPUs, do people bin them and then return the ones they are not happy with since intel is easy with dealing with that (I read that online, not sure if it is true)?
There is only a tiny fraction of people who would ever bother to do that since you need a large amount of CPUs to properly perform a standard Gaussian distribution from which you can pick some golden samples. We can recognise people who order and return countless CPUs and ban those quickly. We also sold binned CPUs from dedicated contingents back when this still made sense. Today this is irrelevant anyway.
As I said before, this forum is intended for escalation cases and apart from that it's not necessarily about 'greater powers' but about checking, verifying, correcting, revisiting, deciding and so on.
They knew who I am, and they left a note that the customer wishes for a refund, and they also said that it was denied from the higher level and they could not give me a reason or do anything about it.
Yes, we asked UPS to reroute the parcel back to us. It will take a bit of time, processing at our warehouse too and then our booking department needs a few days for a refund as well.
Yeah it'll be a close call. We can refund the amount to your bank account instead. Please send me your bank account data (IBAN + SWIFT) to "mike@caseking.de" or via PM.
