Greetings,
We have determined that the World of Warcraft account S##### has been accessed by someone not authorized to do so by the World of Warcraft Terms of Use (
Blizzard Entertainment:World of Warcraft Terms of Use).
To protect your privacy and security, we have temporarily disabled this account. Any recurring subscriptions have been suspended to prevent further monetary charges. In order to regain access to the account, you must complete the steps below to secure the account and verify your identity.
Please note that account sharing is a violation of the World of Warcraft Terms of Use, which is in place to help players keep the accounts they play on secure. As such, we are unable to assist any player in regaining access to an account not created in his or her own name.
Please keep this email for your reference until the account recovery process has been completed.
STEP 1: SECURE THE ACCOUNT, YOUR COMPUTER AND YOUR EMAIL ADDRESS
We recommend you read over and apply the following tips to protect yourself and the account in the future. Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or key-logger.
- Keep your login information confidential. Account access can only be shared with one minor of whom you are the parent or guardian. Sharing access with anyone else is a violation of the game's Terms of Use. You are also responsible for every use of an account on which you are listed as the registered player, whether the use was authorized or not.
- Use up-to-date firewall, antivirus, and anti-spyware software to scan your system regularly for viruses, Trojans, and key-loggers.
- Keep your operating system and other software up-to-date and be careful when downloading new software.
- Be wary of "spoof" and scam websites and e-mails that pose as Blizzard Entertainment and request account or personal information. As a reminder, Blizzard Entertainment representatives will *never* ask you for your password.
- Use separate, unique passwords for your email, World of Warcraft, and any other online accounts.
- Change your passwords regularly and keep World of Warcraft account information updated using the Account Management page at
Battle.net.
Additionally, we recommend following the
Battle.net on our Account Security site at
Battle.net.
If you are looking for an added layer of security, we currently offer the Battle.net Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Battle.net Authenticator FAQ at
http://us.blizzard.com/support/article/24660.
STEP 2: SUBMIT ACCOUNT RECOVERY DOCUMENTATION
Before we can restore access to the account, we must first verify that you are the registered account holder. Please print and fill out the Account Recovery Form (
http://us.blizzard.com/support/article/bnettouform), follow the instructions in the form, and then submit a Support Ticket here:
https://us.battle.net/support/en/ticket/submit or mail the form and required identification as directed.
STEP 3: VERIFY YOUR SUBMISSION WAS RECEIVED
We will contact you with further instructions once we have processed your account recovery documentation. If you do not receive a reply within five business days of sending your submission digitally, please resend it and notify us by replying to this ticket. If you mailed the submission, please allow time for delivery.
Only the Account Administration department can address questions you may have about the account recovery process. To learn more about how we are able to assist you, please visit us at
http://us.blizzard.com/support/article/21505.
Regards,
Game Master Rhiethurn
Customer Services
Blizzard Entertainment
www.blizzard.com/support