At ShopTo we consider your security to be of the highest priority and for this reason we've several measures to ensure your card details are not at risk. With the systems we have in place we consider ourselves to be the most secure gaming store on the Internet and you can shop safe in the knowledge your experience with us will be a protected one.
Repeat Transaction - We don't store your card details
Normally when you shop online you will store your card details with a retailer. The retailer will then for each order pass these details onto their payment gateway, which will in turn send the details to the bank to take payment. With our Repeat Transaction system we will only send your details to our payment gateway (SagePay) one time. For all other transactions thereafter we will simply send SagePay a request to repeat the initial transaction with the required total of your new order.
By doing this it means we do not need to store your card details on file and none of your details will need to be sent over repeatedly to our payment gateway. The only thing well pass over is the transaction reference number from your previous purchase, eliminating the possibility of any details falling into the wrong hands in the improbable event they could be intercepted between us and our payment gateway.
For your own personal reference we will store the last 4 digits of your card and your expiry date on your account so you are aware of which card you previously used and will be used for your next order.
FAQ:
Q. I'm a new customer and wish to make a pre-order, how will you repeat my transaction if I've never made an initial payment?
A. When you first store your card details it will make a £1 test payment (which is refunded immediately) to verify your card details are correct.
This is the transaction we will repeat to charge you for your pre-order.
Q. I've got a new card, will you still be able to repeat my previous transactions?
A. Just like with new customers when you submit your new card details for the first time it will make a test transaction, this is the transaction we will repeat when taking your payment.
Q. My card details are still on file, I thought you were no longer storing them?
A. We are phasing out the storage of all credit card details but those accounts with existing pre-orders on them will not have their details removed immediately.
Security Question
To change important account details such as your e-mail address and delivery address you need to answer a security question. This prevents details being changed against your will in the event someone you didn't authorise was to gain access to your account.
If for example you were to click the change delivery address button to have an item sent elsewhere, on this page you would have to confirm the answer to your security question to authorise the change. You would then also receive an e-mail confirming it.
The security question is set when registering a new account, for customers who registered before the security question was introduced you'll be prompted to set your security question when you attempt to change some of you account details. Before its confirmed you will receive an e-mail containing a link that you'll need to click to confirm the request to set the security question.
FAQ:
Q. I've forgotten the answer to my security question; can you send it to me?
A. Your answer to the security question is encrypted in our database, so we cannot tell you what the answer is - Please contact us for assistance with getting it reset.
Q. I've not received my e-mail to confirm the change, what do I do?
A. First of all be sure to check your junk e-mail folder in case it has ended up in there by accident. Failing that please make another request to change the details and a new e-mail will be sent.
Q. I've no longer got access to my e-mail address on file so cannot receive the confirmation e-mail to change it! What can I do?
A. Please contact our customer service team who will be able to go through a security check with you to manually reset your e-mail address.
3D Authentication - Verified by Visa / Mastercard Securecode
For all high value orders we require a card that is signed up to Verified by Visa or Mastercard Securecode. This system is something you will need to sign up to with your bank directly.
The way this system works is you'll prompted for a password by your bank when checking your item out. You will choose the password when signing-up so its completely personal to you. This means if your card details were to fall into the wrong hands they would not be able to buy items from our store without knowing your personal password.
FAQ:
Q. My card does not support Verified by Visa or Mastercard Securecode, can I still purchase from you with this card?
A. While you will still be able to purchase low value items unfortunately you will not be able to purchase large value items with this card and will need to use another.
Secured by Thawte
Thawte is a leading global Certification Authority (CA). Their SSL and code signing digital certificates are used globally to secure servers, provide data encryption, authenticate users, protect privacy and assure online identifies through stringent authentication and verification processes.
You can verify our Thawte certificate by clicking on our Site Seal on the left.
Further information can be found on the Thawte website.
McAfee Secure
McAfee SECURE service tests our website daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE service helps protect ourselves and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.
McAfee Secure web sites are certified as providing the highest level of protection for shoppers.
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