This is an open letter adressed to the people in charge at the Asus Support. Its goal is to provoke an open and active discussion between us, the Asus costumers and international hardwareboard community, and the Asus
representatives about the issues adressed hereby.
Asus Support in general
The Asus Support in general, especially in the german-speaking countries, has been, simply put, a catastrophy in the last couple of years.
Emails send to the support usually take weeks, even months to be answered, if they are answered at all, most question
s remain without any kind of response.
The situation in the Support Forums is the same, the offic
ial regional as well as offic
ial international Asus Support Forums are full of threads containing all sorts of question
s. Still, only a few of them
are answered by the Asus Support.
It is also almost impossible to get a usefull answer from Phone Support, the tech
nicans, if they can even be called that way, are mostly incompetent or, as it seems, unwilling to help. Most Users consider the Asus Phone Support a waste of time and money.
The P5W-DH dilemma
The Asus P5W-DH is a great motherboard, at least in theory. There a hundreds an
d hundreds of reports from users having all different kinds of troubles with this piece of hardware. For most of those problems the Asus Support was not able to provide a solution yet, if the have adressed those problems at all. The following will list some of those problems:
Conroe / Core 2 Duo Support:
The P5W DH provides, accor
ding to its specifications, "out of the box" support for Intels new Core 2 Duo aka Conroe CPUs.
This attribute is even advertised directly on the motherboards packaging. Still, a great number of boards have been shipped with bios-version 0401. With this bios version it is impossible to run a Core 2 Duo CPU on that board. You will need an older Sockel 775 CPU, such as the Pentium 4, Pentium D or their Celeron counterparts, to flash a new biosversion to be able to run a Core 2 Duo. The question is: How to do so, if, as most users did, you bought the P5W DH specificly to run a Core 2 Duo and don't have another Sockel 775 CPU?
Ich wahr mal so frei....
Gruß